As an Overlord we safeguard and manage the wellbeing of our Landlord investment properties. We act for Landlords and believe we remove many of the stresses and strains that can exist in a direct landlord-tenant relationship. An effective middleman. Here are some of our key attributes:
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Clear Communication:
- We will effectively communicate expectations, policies, and any changes in a timely and clear manner.
- Respond promptly to tenant inquiries and concerns.
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Respect for Privacy:
- We will respect the tenant’s privacy and give them sufficient notice before entering the property, as required by law.
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Property Maintenance:
- Maintain your investment property and promptly addresses maintenance issues as they arise, always keeping you updated.
- Conducts inspections to identify and address potential problems before they become major issues.
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Fair and Transparent Policies:
- Establishes fair and transparent tenancy agreements and rental policies.
- Provides clear information about rent, fees, and any other relevant charges.
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Accessibility:
- We are readily reachable in case of emergencies or urgent matters.
- Provides multiple means of communication, such as phone, email, or an online portal.
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Prompt Handling of Repairs:
- Addresses repair requests promptly and efficiently.
- Works to resolve issues in a timely manner, demonstrating a commitment to the tenant’s well-being.
- Settle contractor invoices from Rentflow.
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Safety and Security:
- Ensures that the property meets legal safety standards.
- Takes necessary steps to enhance the security of the rental property wherer required. For example changing the locks between tenancies.
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Fair and Reasonable Rent:
- Charges a fair and reasonable rent based on the local market and the property’s condition.
- Implements reasonable rent increases, giving fair an reasonable notice to the tenants.
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Compliance with Laws and Regulations:
- Adhere to all applicable housing laws and regulations.
- Stays informed about changes in laws that may affect the landlord-tenant relationship.
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Problem Resolution Skills:
- Handles conflicts and disputes in a fair and constructive manner.
- Encourages open communication to address concerns and find mutually agreeable solutions.
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Screening Tenants:
- Conduct thorough tenant screening to ensure responsible and reliable tenants.
- Considers applicants based on relevant criteria, avoiding discrimination.
- Insure the rent and legal services where available.
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Documentation:
- Maintain accurate records of all transactions, communications, and repairs.
- Provides tenants with written documentation, such as receipts and notices.
Being a good managing agent involves a combination of professionalism, empathy, and adherence to legal and ethical standards. Building a positive landlord-tenant relationship contributes to a harmonious living environment and can lead to tenant satisfaction and long-term occupancy.
